Refund policy

We hope you love your FUROMA order. If it arrives damaged, defective, or incorrect, please reach out—we’ll be happy to help. We also accept returns of unopened items. You’ll find the details below.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, incorrect, or incomplete, please email us at official@furoma.online within 7 calendar days of delivery.

For verified issues, our standard resolution is a replacement at no additional cost. If a replacement is unavailable or unsuitable, we will offer store credit or a refund. If a return is required, FUROMA will cover the return shipping cost.

Unopened Returns

We understand that fragrance is personal. To ensure every customer receives a fresh and unused product, we can only accept returns of products that remain unopened, unused, and in their original packaging.

Please contact us within 7 calendar days of delivery to request a return. For eligible returns, your refund will back to your original payment method. Customers are responsible for return shipping, and original shipping charges are non-refundable.

Once a product has been opened or tested, we’re unable to accept a return based on scent preference. This does not apply if the product arrived damaged, defective, or incorrect.

Final Sale Items

Products clearly marked “Final Sale” are not eligible for return or exchange. However, if a Final Sale item arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery so we can make it right.

Starting a Return

Please contact us at official@furoma.online before sending anything back. Returns sent without prior authorization will not be accepted.

Once an approved return is received and inspected, we will issue refund within 7 business days. Your bank may need additional time to post the refund.

This policy applies only to purchases made directly through furoma.online. Purchases from another retailer are subject to that retailer’s return policy.

Nothing in this policy limits any rights provided by applicable law.