Refund policy

If you’re not satisfied with one of your Furoma products, we would love to help make that right!

Please contact our customer service team at customerhelp@furoma.online within 7 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.