Store FUROMA products in a cool, dry place away from direct sunlight and heat. Keep bottles tightly closed when not in use and out of reach of children and pets.

FUROMA fragrances are formulated for homes with dogs and cats when used as directed. Because different animals may have different sensitivities, we recommend consulting your veterinarian before using fragrance products around birds or other small animals.

FUROMA reed diffusers typically last 6–8 weeks when used as directed. Actual duration may vary depending on room size, airflow, temperature, placement, and how often the reeds are flipped.

The duration of essential oils, wood diffusers, and car diffusers depends on the amount used and frequency of application.

We currently ship only within the United States. Available shipping rates are displayed at checkout.

If you need to change your shipping address or cancel an order, please contact us as soon as possible, preferably within 12 hours of placing your order.

Because we begin processing orders quickly, changes and cancellations cannot be guaranteed once processing has begun. Orders that have already shipped cannot be canceled.

Once your order ships, you will receive an email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

If you have questions about your tracking information, please contact us at official@furoma.online.

Orders are typically processed within 2–3 business days, excluding weekends and federal holidays. During holidays or other high-volume periods, processing may take up to 5 business days.

After your order ships, estimated delivery is typically 5–8 business days. Some orders may arrive sooner, but delivery dates are not guaranteed

Carrier or weather-related delays may occasionally occur.

If your tracking information has not updated or your package is delayed beyond the estimated delivery window, please contact us at official@furoma.online with your order number. We will work with the shipping carrier to help resolve the issue.

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, nearby neighbors, and the shipping carrier before contacting us.

If your order arrives damaged, leaking, defective, incorrect, or incomplete, please contact us at official@furoma.online within 7 calendar days of delivery.

Include your order number and clear photos of the product, packaging, and shipping label so we can assist you.

We accept returns of products that remain unopened, unused, and in their original packaging. Please contact us within 7 calendar days of delivery to request a return.

Once a product has been opened or tested, we’re unable to accept a return based on scent preference. Products marked “Final Sale” cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Please review our full Return and Refund Policy for complete details.